FAQ
Frequently Asked Questions
1. What materials does Feramo use for its garments?
Feramo uses high-quality materials such as cotton, polyester and elastane for its garments. We place great emphasis on comfort, durability and style.
2. What are the sizes at Feramo?
Our sizes tend to run true to size, but we also offer oversized options for some items. We recommend following our recommendations, which are visible on each product.
3. How do I care for my Feramo clothing?
We recommend washing our garments according to the care instructions on the label. They can usually be machine washed, but to ensure they last a long time, it is advisable to wash them at low temperatures and avoid tumble drying.
4. Does Feramo also offer shipping abroad?
Yes, we offer worldwide shipping. Shipping costs vary depending on the destination country and are displayed at checkout.
5. How long does it take for my order to arrive?
The delivery time varies depending on the delivery address. However, it usually takes between 2 and 5 working days for orders within Germany and 6 to 14 working days for international deliveries.
6. Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of receiving the item. Please see our return policy on the website for more information.
7. Which shipping companies does Feramo use for deliveries?
We work with reliable shipping companies such as DPD, DHL and Hermes to get your orders to you safely and on time.
8. How can I contact Feramo if I have further questions?
You can always contact us by email at support@feramo.de or send us a message via our social media channels. Our team is happy to answer any questions you may have.